Need help with The Framework? Email support@theframeworkapp.com and we'll respond within 1-2 business days.
Most common questions are answered below.
Check your spam or promotions folder. Emails come from The Framework through our transactional email provider. If you still don't see it after a couple of minutes, request a new one from the login screen. Codes and magic links expire quickly, so use the newest one.
After you have used your five free listens to try lessons or explorations, the app will send you a subscription link by email. Open that email on any device and follow the link to complete checkout. Subscriptions are processed by Stripe.
In the app, go to Settings and choose Manage subscription. That opens Stripe's Customer Portal, where you can cancel anytime, change your payment method, or download invoices. You can also reach the same account tools from the web account page.
Payments for completed billing periods are non-refundable except where required by law. If you believe there was a billing error or a charge you do not recognize, email support@theframeworkapp.com with your account email and a short note.
Sign in on the web and open Business accounts. The official invoice and payment reminders go to the organization's billing email. Administrators receive a separate notification when an invoice is sent. To change billing details or add or change administrators, email support@theframeworkapp.com.
Use the exact email address named in the organization access message. We will send a one-time login code to that address. If the access does not appear after you sign in, email support and include the organization name and the email address that received the message.
Make sure you're signed in with the same email on each device. If progress still looks out of sync, sign out and back in on the affected device. If that doesn't fix it, email support and tell us which device shows the wrong position.
In the app, go to Settings and choose Delete account. Or visit the web account page in any browser and use the deletion option there. This permanently removes your account and progress, and cancels any active subscription. Account deletion does not refund previous payments. Stripe-side billing records may be retained for accounting and tax purposes. See our Privacy Policy for details.
Email support@theframeworkapp.com with your device, what you were trying to do, and what happened. Screenshots help.