These terms govern your access to and use of The Framework, including our website, mobile app, audio course, personal subscriptions, organization-funded access, and related services.
Last updated: August 10, 2026.
The Framework is operated by The Framework App, Marcel Salathé, Chemin Du Léman 3, CH-1135 Denens, Switzerland (CHE-167.125.782 MWST). Contact: support@theframeworkapp.com.
You must be at least 16 years old and able to enter into a binding agreement to use The Framework. If you use the service on behalf of an organization, you confirm that you have authority to bind that organization.
You are responsible for keeping access to your email account secure, because The Framework uses email-based login codes and links. You may not share paid account access, resell access, or use the service in a way that interferes with others.
The Framework includes lessons, explorations, audio playback, account settings, subscription-gated access, organization-funded access, and business account administration. Some course lessons unlock sequentially as you progress. Explorations may be offered as standalone audio content.
The Framework may offer a limited free trial. The current trial allows up to five premium lessons or explorations to be started before a subscription is required. Free-trial rules, eligible content, and availability may change.
Paid subscriptions provide access to premium lessons, explorations, and related features for the subscription period shown at checkout. Subscriptions renew automatically unless canceled before the renewal date. Billing is processed by Stripe. Prices, billing periods, taxes, and available plans may change, but changes will not affect a current billing period unless required by law or clearly disclosed.
You can manage or cancel your subscription through your account page and Stripe customer portal. Cancellation stops future renewals but does not refund amounts already paid. Except where required by law or separately agreed, payments for completed billing periods are non-refundable.
If you delete your account, any active Stripe subscription linked to that account is canceled immediately. Account deletion does not refund previous payments.
If mandatory consumer law gives you a withdrawal or cancellation right for digital content, we may ask you to request immediate access and acknowledge that once access begins you may lose that right. Where that acknowledgement is required and given, premium access begins immediately after successful payment.
An organization administrator may purchase named annual access passes for employees or other authorized users. By confirming a purchase, the administrator confirms that they are authorized to act for the organization and to provide the listed email addresses for this purpose.
Each pass begins when the purchase is confirmed, remains assigned to the named email address for 12 months, and cannot be transferred to another person or disabled during that term. Except where required by law or separately agreed, a confirmed pass cannot be canceled or refunded.
Prices shown during purchase exclude VAT unless stated otherwise. Purchases and renewals are grouped into a monthly invoice, with VAT added where applicable. The official invoice is sent to the organization's billing email and is payable by the due date shown on the invoice.
Automatic renewal is optional. When enabled, the pass renews for another 12 months at the organization's price in effect on the renewal date, plus applicable tax. An administrator can turn automatic renewal off before the renewal is processed. The business portal shows current settings and estimated upcoming charges.
The Framework content, including audio, text, structure, branding, and interface, is owned by us or our licensors. During your permitted use of the service, we grant you a personal, limited, non-exclusive, non-transferable license to access and listen to the content. You may not copy, redistribute, publish, sell, scrape, train models on, or make derivative works from the content unless we give written permission.
The Framework provides educational content about mental models and AI. It is not legal, medical, financial, investment, psychological, or other professional advice. You are responsible for how you apply ideas from the service.
We may change, suspend, or discontinue parts of the service, including free trials, features, content, plan terms, and availability. We aim to keep the service reliable, but we do not guarantee uninterrupted or error-free operation.
We may suspend or terminate access if you violate these terms, create risk for the service or other users, fail to pay required fees, or use the service unlawfully. You may stop using the service at any time.
The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties that are not expressly stated in these terms. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption.
Our Privacy Policy explains how we collect and use personal data. It forms part of how we operate the service.
These terms are governed by Swiss law, except where mandatory consumer protection rules require otherwise.
We may update these terms as the service changes. If a change is material, we will take reasonable steps to notify users. Continued use of the service after updated terms become effective means you accept the updated terms.